Service Policy
Updated: 20th August 2023
1. Scope of Services
ANC Global offers a comprehensive range of human resources consultancy services to assist organizations in effectively managing their workforce and achieving their goals. Our services encompass, but are not limited to, the following areas:
Diversity, Equity, and Inclusion (DE&I) Initiatives
Leadership and Capability Development
Employee Engagement and Culture
Talent Management
Succession Planning
Change Management
Neurodiversity Solutions
Organizational Development
Performance Management
Employee Relations
Recruitment and Staffing
Compensation and Benefits Administration
2. Service Agreements
All services provided by ANC Global are governed by a formal service agreement. This agreement outlines the scope of services, timelines, fees, and other relevant terms and conditions specific to each engagement.
3. Confidentiality
We treat all client information, data, and discussions with the utmost confidentiality. ANC Global adheres to strict confidentiality and data protection standards to safeguard sensitive information.
4. Professionalism
Our team consists of highly skilled and experienced HR professionals dedicated to delivering quality services. We maintain a high level of professionalism, integrity, and ethics in all client interactions.
5. Client Collaboration
We believe in collaborative partnerships with our clients. Regular communication and feedback are encouraged throughout the engagement to ensure alignment with objectives and goals.
6. Payment Terms
Payment terms are outlined in the service agreement. Clients are expected to adhere to agreed-upon payment schedules. Late payments may incur additional charges as specified in the service agreement.
7. Changes and Amendments
Any changes or amendments to the scope of services, timelines, or other terms must be documented and agreed upon by both parties in writing. We are committed to accommodating reasonable requests for changes when feasible.
8. Client Responsibilities
Clients are responsible for providing accurate and timely information necessary for the successful execution of the consultancy services. Delays or inaccuracies in client-provided information may impact the project timeline.
9. Conflict Resolution
In the event of any disputes or concerns, we encourage open communication to reach an amicable resolution. Should a dispute persist, the service agreement will serve as the governing document for conflict resolution.
10. Termination of Services
Either party may terminate the service agreement under the terms and conditions outlined in the agreement. Termination procedures and responsibilities will be specified in the agreement.
11. Feedback and Evaluation
We value feedback from our clients and use it to continuously improve our services. Clients are encouraged to provide feedback and evaluations upon the completion of services.
12. Contact Information
If you have any questions, or concerns, or require clarification on our service policy or any aspect of our services, please do not hesitate to contact us at:
